Organizations today are operating in an increasingly competitive environment. Pressures to provide services and products of higher quality at lower cost seem to build almost daily. Organizations that fail to improve both quality and productivity rapidly enough face a bleak future as local or global competitors eat into their market share. Ad hoc or intermittent improvement is no longer sufficient to gain or maintain a competitive advantage. To effectively compete in this rapidly changing environment, organizations need a methodology that will deliver the organization-wide improvements in quality and productivity that the marketplace demands.
World-class service and manufacturing organizations are addressing this need through the implementation of Lean Six Sigma. Lean Six Sigma is a program that allows an organization to improve profitability through increases in productivity, quality and customer satisfaction. In a Lean Six Sigma program, top management identifies the critical issues that face the organization. Using that knowledge, projects are selected and undertaken by teams led by Lean Six Sigma Black Belts and Green Belts. These highly trained personnel use lean tools and techniques in conjunction with the statistical analysis of data to drive improvements, leading to organizational success.
Individuals who will be involved with planning, managing or implementing a Lean Six Sigma Program or those who are considering becoming a Black Belt or Green Belt and would like to learn more about Lean Six Sigma.